UK Retailers Face Scrutiny Over Refund Practices; Flexible Work Rights Expand

Consumer watchdog Which? has found that leading UK retailers are potentially breaking the law by failing to provide full refunds to customers returning unwanted online purchases. Investigations revealed that some major online shops routinely neglect to reimburse delivery costs and, in some instances, the cost of the items themselves. This raises significant concerns about consumer rights and fair trading practices within the e-commerce sector.

In parallel, new worker protections are set to mandate that employers must engage in face-to-face discussions with employees requesting flexible working arrangements. Under these upcoming regulations, businesses will be required to "properly consider" such requests and provide clear justifications for any denials, aiming to foster a more adaptable and employee-centric work environment.